Privacy policy

Effective date: 21 October 2026

This policy explains how Nectarwood Ltd ("we", "us"), which runs the Reading Fluency shop, uses your personal information when you visit the shop or buy from us. For the Reading Fluency app and website, see the privacy policy at readingfluency.co.uk/privacy.

Who we are

The data controller is Nectarwood Ltd, registered in England and Wales (company number 17112398), Suite A, 82 James Carter Road, Mildenhall, IP28 7DE. ICO registration ZC112415. Contact: support@readingfluency.co.uk.

What we collect

  • Your name, email address, billing and delivery addresses, and phone number if you give it
  • Your order: what you bought, the price, and any order note (for example a school purchase order number)
  • Payment confirmation. Card payments are taken by Shopify Payments; we never see or store your card details
  • Emails you send us
  • Basic technical information collected by the shop platform, such as your IP address, browser and the pages you view

How we use it

  • To take your payment, print your book and deliver it (contract)
  • To send you order and delivery emails, and to answer your questions (contract)
  • To keep accounting and tax records (legal obligation)
  • To keep the shop secure and prevent fraud (legitimate interest)
  • To send you news about Reading Fluency, but only if you have opted in. You can unsubscribe at any time (consent)

Who we share it with

Only the people who need it to fulfil your order:

  • Shopify, which runs the shop and takes payments
  • Bookvault (Printondemand-worldwide Ltd, Peterborough), which prints and posts your book
  • The delivery company carrying your parcel, such as Royal Mail or DPD
  • Zoho, which we use for invoicing and accounts

Shopify may also use shop data, under its own privacy policy, to improve its services and personalise advertising.

We never sell your information. Some of these services may process data outside the UK; where they do, it is protected by UK-approved safeguards.

Cookies

The shop uses the cookies it needs to work, such as remembering your basket and keeping checkout secure. Any analytics or marketing cookies are only used if you agree to them in the cookie banner.

How long we keep it

We keep order and invoice records for six years, as UK tax law requires. Marketing preferences are kept until you unsubscribe.

Your rights

Under UK GDPR you can ask to see, correct or delete your information, ask us to restrict or stop using it, and withdraw consent at any time. Email support@readingfluency.co.uk and we will reply within 30 days. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.